TERMS & CONDITIONS

These Terms & Conditions ("Terms") govern your use of the McCarthy Group LLC website and any consulting services you engage us for. By accessing our website or entering into a service agreement with us, you agree to these Terms. Please read them carefully.

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1. About McCarthy Group LLC

McCarthy Group LLC is a consulting business registered in Washington State, providing marketing & business operations strategy, and AI adoption consulting services. References to "McCarthy Group," "we," "us," or "our" throughout these Terms refer to McCarthy Group LLC.

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2. Use of This Website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable laws or regulations

• Attempt to gain unauthorized access to any part of the site or its related systems

• Transmit any unsolicited or unauthorized advertising or promotional material

• Reproduce, duplicate, or exploit any portion of this website without our express written permission

We reserve the right to restrict access to our website at our discretion and without notice.

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3. Consulting Services

All consulting engagements are governed by a separate scope of services document (delivered as a Statement of Work) provided to you before work begins. That document defines exactly what is included, what is excluded, pricing, payment terms, and cancellation terms for your specific engagement. In the event of any conflict between these Terms and the mutually accepted and executed Statement of Work, the Statement of Work document controls.

Discovery calls. Free discovery calls do not constitute a consulting engagement and do not create any obligation on either party. No advice given during a discovery call should be relied upon as a professional recommendation.

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4. Payment

Payment terms for each engagement are specified in your scope of services document. Generally:

• Strategy Assessments are prepaid in full before the intake session begins. The written strategy guide will be delivered following the intake session, within the timeframe specified in your Statement of Work.

• Implementation packages are billed monthly at the start of each month, or as otherwise agreed in writing

• All invoices are due upon receipt unless otherwise specified

We reserve the right to pause or terminate services if payment is not received within 7 days of the due date. Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.

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5. Cancellation and Refunds

Cancellation terms are specified in your scope of services document. Generally:

• Strategy Assessments are prepaid in full before the intake session. You may reschedule your intake session at no penalty with at least 48 hours notice. Cancellations made within 48 hours of the scheduled intake session are non-refundable. Once the intake session has taken place, the assessment fee is non-refundable regardless of whether the written strategy guide has been delivered yet.

• Fixed-term implementation packages are non-refundable after the engagement has started and a mutually accepted and executed Statement of Work exists.

• Monthly retainers require 30 days written notice to cancel by emailing hello@mccarthygroupllc.com

If McCarthy Group is unable to fulfill a prepaid engagement due to circumstances on our end, we will provide a full refund if the intake session has not yet taken place, or a prorated refund for work not yet completed if it has.

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6. Intellectual Property

Your materials. Any materials, data, or information you provide to us remain your property. You grant McCarthy Group a limited license to use them solely for the purpose of delivering your agreed services.

Our deliverables. Upon receipt of full payment, you own the strategy documents, guides, and other written deliverables we produce specifically for your engagement. McCarthy Group retains the right to use the underlying methodologies, frameworks, and general approaches developed through our work.

This website. All content on this website — including text, design, and structure — is the property of McCarthy Group LLC and may not be reproduced without written permission.

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7. Confidentiality

McCarthy Group treats all client information as confidential. We will not disclose your business information to third parties without your written consent, except as required by law.

With your permission, we may reference anonymized outcomes or general engagement themes for case studies or marketing purposes. We will always seek explicit written consent before using any identifying information about your business.

AI tools. We do not input client-identifying or sensitive business information into third-party AI systems without your knowledge and consent. This is a standing commitment, not just a policy.

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8. No Guarantee of Results

McCarthy Group provides strategic advice and consulting services based on our professional experience and the information you share with us. We cannot guarantee specific business outcomes, revenue growth, or marketing results. The effectiveness of any strategy depends on many factors outside our control, including your team's execution, market conditions, and timing.

Our work is intended to give you clarity and direction — not to make decisions for you or assume responsibility for outcomes.

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9. Limitation of Liability

To the fullest extent permitted by Washington State law, McCarthy Group LLC's total liability to you for any claim arising from our services or this website shall not exceed the total fees you paid to us in the three months preceding the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.

These Terms do not limit liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, or willful misconduct.

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10. Independent Contractor

McCarthy Group LLC operates as an independent contractor. Nothing in these Terms or any service agreement creates an employment relationship, partnership, joint venture, or agency between McCarthy Group and you or your business.

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11. Third-Party Tools and Services

We may recommend third-party tools, platforms, or services as part of our consulting work. These recommendations are made in good faith based on our professional experience. McCarthy Group does not accept referral fees or commissions from vendors we recommend. We are not responsible for the performance, pricing, or terms of any third-party tool or service.

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12. Governing Law and Disputes

These Terms are governed by the laws of Washington State, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services will be resolved in the courts of Washington State, and you consent to the personal jurisdiction of those courts.

Before initiating any formal dispute, we ask that you contact us at hello@mccarthygroupllc.com to attempt to resolve the matter informally. Most concerns can be addressed quickly and directly.

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13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. If you have an active service agreement with us, material changes to these Terms will not affect that agreement without your written consent.